How long will my order take to ship?
Most orders usually take 1-2 days to process, and will usually arrive within 5-7 days using Ground Shipping. Please note, during our busy holiday season, orders can take an additional 1-3 days.
Do you ship internationally?
You can use the shipping calculator at check out to calculate shipping costs to any country. International shipping costs are based on a combination of the following:
- Weight and dimensions of package.
- Method of shipment such as Ground or Next Day Air.
- The location you are shipping to (also called the destination country).
Costs can be considerably higher for international destinations.
Customs regulations vary by country and not all carriers ship to all locations.
What else do I need to know about international orders?
Your shipment(s) may be subject to taxes, duties or brokerage fees wherever applicable. Strong Snax™ is not responsible for any fees associated with local taxes, duties or brokerage fees. Instead, these applicable fees are due and payable by you upon delivery in your country. Your shipment(s) may also be subject to local clearance procedures.
30 DAY SATISFACTION GUARANTEE
What is your 30 Day Satisfaction Guarantee?
When you order directly from StrongSnax.com, you will receive your order ensuring superior quality.
We guarantee that our products will ship to you in excellent condition, free from any defects derived from the manufacturing process or mishandling of the product, or we will replace the product free of charge. If you feel that the product we sent you is physically defective, you must notify us at email@example.com within 1-2 days of receiving your order.
Satisfaction Guarantee excludes issues relating to personal preference regarding taste or texture.
How can I cancel my order?
You may cancel your order at any time prior to it being shipped from our warehouse.
To cancel your order, log in to your Account at https://strongsnax.com/my-account/, click on “Cancel” button next to the order that you would like to cancel. Your request will be sent to our order admin for review.
Once we have shipped your order, you will not be able to cancel your order. We apologize for any inconvenience.
REPLACEMENTS & EXCHANGES
What is your Replacement policy?
We only offer replacements for damaged product purchased directly through us via our website: https://strongsnax.com
If you have received damaged product and would like a replacement, you must email us at firstname.lastname@example.org within 1-2 days of receiving your order and include the items listed below. We’ll be happy to assist you.
- Your order number
- Contact information (Name, Email, Address)
- Images of the damaged product
- Reason for the return
I purchased your products from a retailer. I wasn’t happy with my purchase. Will you replace my items?
Unfortunately, no. Any products purchased from a retailer, a third party Ecommerce site or a distributor, must be returned or exchanged where purchased. No exceptions.
Do you offer exchanges?
Sorry, we do not offer any type of exchange.
Do you offer returns or exchanges for swag clothing?
Sorry, we do not offer any type of return or exchange for clothing or other personal items (swag). Please choose your sizes carefully as we cannot accept any used personal items. When in doubt, we recommend that you choose a larger size.
How do you redeem a discount code?
During checkout, you will have the option to add a code. Enter the code and “Apply” to apply the discount.
Can I ship my order to a APO/FPO/DPO address?
Yes, you can complete your order to a APO/FPO/DPO address. Standard shipping fees would apply.